Customers can file complaints to Super Care verbally through call at 1500 333 or in writing through email at firstname.lastname@example.org.
Complaint Handling Period
In the event that the Bank requires supporting documents for complaints submitted verbally, the Bank may ask the Customer to submit a written complaint along with the complete supporting documents and submit them by email. In this case, the complaint resolution period will follow as stated in point (2) above.
The Bank will proceed to handle the complaint when the Customer has provided the complete supporting documents, such as:
Please note that the Bank never asks the Customer to submit or notify the access code or security code owned by the Customer to access the account and/or make transactions. Customers must always maintain the confidentiality of any access code for the customer's account and to always contact the Bank's official contact channel when submitting complaints.
Complaints will be registered by the Bank and the complaint resolution period will start when the customer submit the complete information and relevant supporting documents.
If the Customer wishes to raise a dispute on the complaint resolution, the Customer may:
The Financial Services Sector Alternative Dispute Resolution Institution (LAPS SJK)