Training Staff

About the Role

Training Staff is responsible for designing, developing, and delivering training programs that improve the customer service skills of employees. They work closely with management to identify training needs and develop training materials and programs that meet those needs.

Work Responsibilities

• Identifying training needs where employees need improvement in customer service 
• Developing training materials and programs that effectively teach customer service skills, such as communication, problem-solving, and conflict resolution.
• Conducting training sessions for employees, either in person or through online platforms.
• Evaluating training effectiveness. Measuring the impact of training programs and making adjustments as needed to improve their effectiveness.
• Providing constructive feedback to employees on their customer service skills and identifying areas for improvement.
• Keeping up-to-date with current trends and best practices in customer service training and incorporating new ideas into training programs.

Job Requirements

• Bachelor’s or Master’s from Psychology, economics, business, or related field
• Good at communication skills, strong organization skills
• Have deep understanding of customer service principles and practices
• Banking experience is preferable

Leadership Competency

Individual Contributor