Operational Assurance Staff

Opening Date: 11 Apr 2023

About the Role

Operational Assurance Staff will directly report to the Process and Service Manager. A Customer Experience Quality Assurance is mainly responsible for monitoring and evaluating the contact center operations.

Work Responsibilities

  • Conduct quality assurance process for contact center operation with agreed attributes and target.
  • Ensure the process for quality monitoring is in place and initiate critical process improvement.
  • Coordinate and liaise with other departments to improve agent contact center and customer satisfaction.

Job Requirements

  • Min. D3
  • Having 2-3 Years experience in Quality Assurance in service industries especially in Contact Center
  • Strong Leadership & Team work
  • Service Excellence Oriented
  • Strong Analytical Thinking 
  • Strong Communication Skill (coaching and counseling)

Leadership Competency

Individual Contributor

Title: Operational Assurance Staff
Dept: Operations

Status: Full-time

Apply via Email