Fraud Operations Lead

Opening Date: 11 Apr 2023

About the Role

Fraud Operations Lead is someone who is responsible for ensuring regulatory compliance and providing high quality monitoring to protect Bank’s customers. The job requires a conceptual understanding and practical experience in dealing with the complexity Fraud aspect in the financial environment. 

Work Responsibilities

  • Create, review and maintain Ops framework to ensure effectiveness of fraud monitoring, investigation and resolution. 
  • Lead process improvement in identifying any potential defect, patterns and/or any gap in process that might result in deteriorating fraud monitoring; this includes joining discussion for product/design process.
  • Timely update, escalation and support to Fraud management team and Compliance team with regards to any regulatory and or internal reporting requirements;
  • Train, equip and develop knowledge management scheme to ensure adequate training and understanding for the Fraud team
  • Daily monitoring of (Fraud) operational process to ensure effective team management, workforce/workload among teams, and prepare/create workforce plan to anticipate upcoming/potential volume.
  • Update process and documentation to capture any changes/improvements identified, including identify potential enhancements required.

Job Requirements

  • Minimum Bachelor’s degree
  • Relevant experience leading a team in the area of Fraud Monitoring
  • Good analytical, problem-solving, and strategic thinking

Leadership Competency

Managing Team

Title: Fraud Operations Lead
Dept: Operations

Status: Full-time

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