Fraud Operations Lead

About the Role

Fraud Operations Lead is someone who is responsible for ensuring regulatory compliance and providing high quality monitoring to protect Bank’s customers. The job requires a conceptual understanding and practical experience in dealing with the complexity Fraud aspect in the financial environment. 

Work Responsibilities

• Create, review and maintain Ops framework to ensure effectiveness of fraud monitoring, investigation and resolution. 
• Lead process improvement in identifying any potential defect, patterns and/or any gap in process that might result in deteriorating fraud monitoring; this includes joining discussion for product/design process.
• Timely update, escalation and support to Fraud management team and Compliance team with regards to any regulatory and or internal reporting requirements;
• Train, equip and develop knowledge management scheme to ensure adequate training and understanding for the Fraud team
• Daily monitoring of (Fraud) operational process to ensure effective team management, workforce/workload among teams, and prepare/create workforce plan to anticipate upcoming/potential volume.
• Update process and documentation to capture any changes/improvements identified, including identify potential enhancements required.

Job Requirements

• Minimum Bachelor’s degree
• Relevant experience leading a team in the area of Fraud Monitoring
• Good analytical, problem-solving, and strategic thinking

Leadership Competency

Managing Team