Customer Protection Unit (CPU) refers to whose role is to ensure that the rights of consumers are protected and that companies comply with relevant regulations.
Investigating customer complaints and reports of fraudulent or deceptive practices by companies. This may involve reviewing documents, interviewing witnesses, and gathering evidence to determine whether a violation has occurred.
Enforcing consumer protection laws by issuing fines, revoking licenses, or taking legal action against companies that violate regulations.
Provide information and resources to consumers about their rights and how to protect themselves from scams, fraud, and other unethical practices.
Developing and implementing regulation or updating existing ones to address emerging consumer protection issues.
Bachelor’s or advanced degree in law, business, economics, or a related field is often required for positions in a customer protection unit.
Knowledge of consumer protection laws
Good at analytical skills and communication skills